We built DICE for fans. We’ve gone from being a tiny six-person company in London to a 90+ person (and growing) company that is now launching around the world.DICE is obsessed with design and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts.As we are expanding our offering and global imprint, we’re growing our team to answer the challenges that come with it. We’re looking for a UX architect that doesn’t shy away from finding intuitive and simple solutions to traditionally complicated problems. You will be working closely with a team of product managers and researchers to convert high-level strategy into engaging, user-centric experiences in our mobile app. Responsibilities<ul> <li>Collaborate with colleagues to research, conceive, sketch and prototype new features</li> <li>Conduct usability testing and gather feedback</li> <li>Illustrate design ideas with storyboards, user flows, wireframes and prototypes</li> <li>Apply user-centric design thinking to test, evaluate and iterate on your work</li> <li>Identify standing issues within the product that should be addressed</li> <li>Thoroughly document and communicate your designs to the team</li> <li>Communicate your ideas and designs to the wider team</li> </ul>

UX Architect - London

UX Architect

We built DICE for fans. We’ve gone from being a tiny six-person company in London to a 90+ person (and growing) company that is now launching around the world. DICE is obsessed with design and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts. We’re looking for an experienced Go Developer to join our Product Team and help further our Ticketing API. We want a team player who understands the balance between speed and quality, and passionate about backend development. More importantly, you’ll be working on a platform that is disrupting a global industry while you’re at it - something you’ll be proud of when you attend your next gig. Key Responsibilities:<ul> <li>Maintain and evolve our Ticketing API by furthering its ability to handle high load</li> <li>Work cross-functional with Product Managers, Testers, Engineers and Designers to understand requirements, provide technical insights and provide timescale estimations</li> <li>Work in an iterative approach, designing, building and trialing out new concepts quickly to test assumptions and create the best possible service we can</li> </ul>

Go Developer - London

Go Developer

We built DICE for fans. We’ve gone from being a tiny six-person company in London to a 90+ person (and growing) company that is now launching around the world. DICE is obsessed with design and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts.You may not have much experience with Elixir, but you are a skilled developer and you are excited by learning new technology and have a desire to grow in this area, then this the opportunity you've been waiting for!We’re looking for an experienced developer to join our Product Team to help further the development of our event management system. We want a team player who is passionate about creating systems that scale, and passionate about backend development. More importantly, you’ll be working on a platform that is disrupting a global industry while you’re at it - something you’ll be proud of when you attend your next gig.Key Responsibilities:<ul> <li>Further develop our event management system by creating scalable features</li> <li>Work cross-functional with Product Managers, Testers, Engineers and Designers to understand requirements, provide technical insights and provide timescale estimations</li> <li>Work in an iterative approach, designing, building and trialing out new concepts quickly to test assumptions and create the best possible service we can</li> </ul>

Elixir Developer - London

Elixir Developer

NOTE: We're looking for people who can speak and write Italian at the native level; and have editorial/copywriting work experience of 1+ years in Italian We built DICE for fans. We’ve gone from being a tiny six-person company in London to a 90+ person (and growing) company that is now launching around the world. DICE is obsessed with design and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts.Editorial and in particular written word has always been a key way DICE has positioned and communicated our brand. The position of Editorial Assistant is key as we grow our editorial team and ready our expansion to Italy.You will be based in our London office and be responsible for all Italian elements of copy within the app. You’ll spend the bulk of your time being hands-on with Italian copy covering everything from event copy (app and web) to product messaging. You’ll be responsible for introducing process’ to improve efficiency and ensuring that all copy always meets the brand and tone of voice guidelines.Alongside this, there will be opportunities to put your stamp on larger projects from copy needs for brand partnerships to brand campaigns in Italian. Responsibilities<ul> <li>Your number 1 responsibility will be event copy in Italian, however, you will also be responsible for all Italian elements of copy that sit within the product. This includes but not limited to event, push, feed and product copy</li> <li>You’ll be part of the Editorial team, but this position will require you to work across other teams in the business</li> <li>Introduce efficiency process for copy to ensure we spend more time writing on the right topics and to make sure copy is signed off</li> <li>Own how copy requests happen and work alongside the project manager to deliver these requests on time</li> <li>Be a guardian of the DICE tone of voice guidelines</li> <li>Owning the Italian DICE social media channels</li> </ul>

Copywriter / Editorial Assistant - London

Copywriter / Editorial Assistant

We built DICE for fans. We’ve gone from being a tiny six-person company in London to a 90+ person (and growing) company that is now launching around the world. DICE is obsessed with design and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts.We work with every major promoter in the UK and an increasing number of venues are choosing us as their Box Office partner - all things we’ll be striving to build on this in Italy! And dedicated Account Management is part of the service we provide to our partners.Reporting to the Venue and Accounts Lead, the Account Manager will already have a strong understanding of how promoters and venues in Italy work, be able to identify and articulate how DICE is a uniquely powerful tool to support them, while also being responsible for our partner growth &amp; retention.Working cross-functionally with our operations, product, marketing and music teams, you will provide key support to our venue and promoter partnerships. You will be building high-level relationships with major accounts, and will have objectives focused on service, engagement, and our growth targets.NOTE: This role will be based in our London office.Key Responsibilities:<ul> <li>Use your experience to be the primary point of contact for our major partners</li> <li>Drive successful experiences for our partners with an emphasis on strategic planning, engagement implementation, feature adoption, and analytical decision making</li> <li>Build and maintain valued relationships with partners to drive partner revenue and ensure retention</li> <li>Leverage knowledge of the DICE platform and industry best practices to provide excellent consultative support</li> <li>Work cross-functionally with our Music, Marketing, Event, and Partner services teams to manage tactical and on-site needs for partner events</li> <li>Lead the team in acquiring new business</li> <li>Work closely with the Venue and Accounts Lead on all contract re-negotiation</li> <li>Actively champion the DICE story through thought leadership contributions, including case studies, partner success stories, and other marketing materials</li> </ul>

Account Manager (Italian Speaking) - London

Account Manager (Italian Speaking)

We built DICE for fans. We’ve gone from being a tiny six-person company in London to a 90+ person (and growing) company that is now launching around the world. DICE is obsessed with design and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts.We’re working hard to make sure the app is easy and that most of the time fans don’t need to contact us. But when they do need help, we want to ensure they have the best team available to help solve their queries.Well, not just “solving their queries” - that wouldn’t be aiming high enough. We want to make sure fans have such a good experience they waltz into the gig and buy everyone drinks!We’re growing our London-based team and looking for an experienced Customer Support Agent to primarily focus on Italian cities, extending the hours where support will be available.NOTE: This role will be based in our London office and we're looking for someone to join the team full time on the understanding that there will be different working hours across seven days per week. We’ll work with you for the most mutually convenient fit.Responsibilities:<ul> <li>Liaising between fans to resolve light complexity issues via email on various topics such as: ticket transfers, refunds, account queries, cancellations etc</li> <li>Providing accurate, valid, and complete information by using the right tools, methods, and processes</li> <li>Ensuring a high level of customer service and a positive guest experience</li> <li>Supporting your colleagues with peer learning, and being open to feedback from others</li> <li>Positively participating in company events, and in weekly team meetings</li> <li>Taking part in new projects and tests that we may need your help with</li> <li>Promoting the DICE culture</li> </ul>

Customer Support Agent (Italian Speaking) - London

Customer Support Agent (Italian Speaking)

We built DICE for fans. We’ve gone from being a tiny six-person company in London to a 90+ person (and growing) company that is now launching around the world. DICE is obsessed with design and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts.We work with every major promoter in the UK and an increasing number of venues are choosing us as their Box Office partner - all things we’ll be striving to build on this in Spain! And dedicated Account Management is part of the service we provide to our partners.Reporting to the Venue and Accounts Lead, the Account Manager will already have a strong understanding of how promoters and venues in Spain work, be able to identify and articulate how DICE is a uniquely powerful tool to support them, while also being responsible for our partner growth &amp; retention.Working cross-functionally with our operations, product, marketing and music teams, you will provide key support to our venue and promoter partnerships. You will be building high-level relationships with major accounts, and will have objectives focused on service, engagement, and our growth targets.NOTE: This role will be based in our London office.Key Responsibilities:<ul> <li>Use your experience to be the primary point of contact for our major partners</li> <li>Drive successful experiences for our partners with an emphasis on strategic planning, engagement implementation, feature adoption, and analytical decision making</li> <li>Build and maintain valued relationships with partners to drive partner revenue and ensure retention</li> <li>Leverage knowledge of the DICE platform and industry best practices to provide excellent consultative support</li> <li>Work cross-functionally with our Music, Marketing, Event, and Partner services teams to manage tactical and on-site needs for partner events</li> <li>Lead the team in acquiring new business</li> <li>Work closely with the Venue and Accounts Lead on all contract re-negotiation</li> <li>Actively champion the DICE story through thought leadership contributions, including case studies, partner success stories, and other marketing materials</li> </ul>

Account Manager (Spanish Speaking) - London

Account Manager (Spanish Speaking)

We built DICE for fans. We’ve gone from being a tiny six-person company in London to a 90+ person (and growing) company that is now launching around the world. DICE is obsessed with design and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts.We’re working hard to make sure the app is easy and that most of the time fans don’t need to contact us. But when they do need help, we want to ensure they have the best team available to help solve their queries.Well, not just “solving their queries” - that wouldn’t be aiming high enough. We want to make sure fans have such a good experience they waltz into the gig and buy everyone drinks!We’re growing our London-based team and looking for an experienced Customer Support Agent to primarily focus on Spanish cities, extending the hours where support will be available.NOTE: This role will be based in our London office and we're looking for someone to join the team full time on the understanding that there will be different working hours across seven days per week. We’ll work with you for the most mutually convenient fit.Responsibilities:<ul> <li>Liaising between fans to resolve light complexity issues via email on various topics such as: ticket transfers, refunds, account queries, cancellations etc</li> <li>Providing accurate, valid, and complete information by using the right tools, methods, and processes</li> <li>Ensuring a high level of customer service and a positive guest experience</li> <li>Supporting your colleagues with peer learning, and being open to feedback from others</li> <li>Positively participating in company events, and in weekly team meetings</li> <li>Taking part in new projects and tests that we may need your help with</li> <li>Promoting the DICE culture</li> </ul>

Customer Support Agent (Spanish Speaking) - London

Customer Support Agent (Spanish Speaking)

NOTE: We're looking for people who can speak and write Spanish at the native level; and have editorial/copywriting work experience of 1+ years in SpanishWe built DICE for fans. We’ve gone from being a tiny six-person company in London to a 90+ person (and growing) company that is now launching around the world. DICE is obsessed with design and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts.Editorial and in particular written word has always been a key way DICE has positioned and communicated our brand. The position of Editorial Assistant is key as we grow our editorial team and ready our expansion to Spain.You will be based in our London office and be responsible for all Spanish elements of copy within the app. You’ll spend the bulk of your time being hands-on with Spanish copy covering everything from event copy (app and web) to product messaging. You’ll be responsible for introducing process’ to improve efficiency and ensuring that all copy always meets the brand and tone of voice guidelines.Alongside this, there will be opportunities to put your stamp on larger projects from copy needs for brand partnerships to brand campaigns in Spanish. Responsibilities<ul> <li>Your number 1 responsibility will be event copy in Spanish, however, you will also be responsible for all Spanish elements of copy that sit within the product. This includes but not limited to event, push, feed and product copy</li> <li>You’ll be part of the Editorial team, but this position will require you to work across other teams in the business</li> <li>Introduce efficiency process for copy to ensure we spend more time writing on the right topics and to make sure copy is signed off</li> <li>Own how copy requests happen and work alongside the project manager to deliver these requests on time</li> <li>Be a guardian of the DICE tone of voice guidelines</li> <li>Owning the Spanish DICE social media channels </li> </ul>

We built DICE for fans. We’ve gone from being a tiny six-person company in London to a 90+ person (and growing) company that is now launching around the world. DICE is obsessed with design and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts.We're looking for an inquisitive, data-conscious engineer to join our Growth team that’ll strive to understand our fans and make data-driven decisions to deliver an incredible experience and propel our growth. Someone who uses their initiative to come up with experiment ideas, is flexible and OK doing things that don't scale.Growth is a very new field, so direct experience is not essential; what is required is a strong desire to learn and develop in the area. This is a fantastic opportunity to be part of a rapidly expanding growth team with high ambitions.Responsibilities<ul> <li>Create hypotheses and work on projects to scale and accelerate the following:<ul> <li>helping millions of new fans successfully join DICE</li> <li>creating a world-class first-time user journey so that fans understand DICE and become long-term users</li> </ul> </li> <li>Rapidly prototype ideas at varying levels of fidelity to demonstrate and validate experiment ideas</li> <li>Do basic data analysis to find opportunities, understand users and correctly analyse experiment results</li> </ul>

Growth Engineer - London

Growth Engineer

We built DICE for fans. We’ve gone from being a tiny six-person company in London to a 90+ person (and growing) company that is now launching around the world. DICE is obsessed with design and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts.The Event Services team at DICE ensures that the market-leading standards DICE sets in product design are replicated in the dynamic, real-world environment of live events. Working closely with the Operations Manager, Account Managers and Partner Services teams, the Event Services team will liaise with our venues, promoters and brand partners to ensure that DICE users at shows, club nights and festivals have the very best on-the-day experience.NOTE: We're looking for someone to join the team part time on the understanding that there will be different working hours across 2-4 days per week, and will include some evenings and weekends. We’ll work with you for the most mutually convenient fit.Responsibilities<ul> <li>Providing access control solutions for venues, festivals and special events</li> <li>Liaising with promoters and responding to event-related enquiries</li> <li>Representing DICE on-site at events and arranging staffing for events across the country</li> <li>Updating diaries and records with vital information to be shared across multiple teams</li> <li>Constantly identifying opportunities for improvements and making it happen</li> <li>Fulfilment administration and account settlement</li> <li>Working on campaigns to increase the growth of DICE at external events and venues</li> <li>Creating and distributing event comms to DICE fans</li> </ul>

Events Services Agent (Part-time) - London

Events Services Agent (Part-time)

We built DICE for fans. We’ve gone from being a tiny six-person company in London to a 90+ person (and growing) company that is now launching around the world.DICE is obsessed with design and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts.We’re looking for an experienced Statistician to join our Data Team to help us make sense of our quantitative data to identify trends and support our predictions. We want a team player who has a commercial mindset, someone who can advance our business intelligence capabilities and then take a step back to help the team determine what it all means.We work in an iterative approach, designing, building and trialling out new concepts quickly in order to test our assumptions and create the best possible service we can. You will be part of a cross-functional team of developers, designers, testers and product managers working closely together to create an amazing service and disrupt a global industry.Responsibilities<ul> <li>Design surveys and questionnaires - Create statistically accurate surveys, experiments, questionnaires and subject polls in order to collect data needed</li> <li>Perform statistical analysis - Analyse data to spot trends and detect relationships within data sets through tests to determine reliability and soundness</li> <li>Present statistical findings - Create reports, charts and graphs that describe and interpret research conclusions</li> <li>Collaborating with our business development team to improve the performance of existing pricing strategies and incentives for our customers and partners</li> </ul>

Statistician - London

Statistician

We built DICE for fans. We’ve gone from being a tiny six-person company in London to a 90+ person (and growing) company that is now launching around the world.DICE is obsessed with design and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts.In this role you will be able to apply a combination of data analysis, commercial and stakeholder management skills in order to support and contribute to our revenue strategy.This role is data driven with key responsibilities including identifying new partner opportunities, analysing sales, identifying trends and forecasting future demand.Working closely with the Chief Revenue Officer, you will be critical to evaluating the competitive position of DICE in existing and new markets. Responsibilities<ul> <li>Assist in identifying new partner acquisition opportunities in existing and new markets </li> <li>Develop tracking mechanisms to understand revenue performance and drivers across the group to aid future decision making. </li> <li>Produce group reports used for strategic planning and assist in the analysis of these reports to determine appropriate revenue goals and strategy </li> <li>Provide guidance on revenue expectations to the Chief Revenue Officer and other key stakeholders across the business for forecasting as requested. </li> <li>Consistent review of all DICE partners, competitors, reviewing demand, and city event calendars, and maintaining historical data on events and performance. </li> <li>Conduct market research to evaluate vertical trending to help drive sales efforts in a more efficient direction</li> </ul>

Revenue Analyst - London

Revenue Analyst

We built DICE for fans. We’ve gone from being a tiny six-person company in London to an 90+ person (and growing) company that is now launching around the world.DICE is obsessed with design and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts.We work with every major promoter in the UK and an increasing number of venues are choosing us as their Box Office partner - all things we’ll be striving to build on this in the USA! And dedicated Account Management is part of the service we provide to our partners.Reporting to the Venue and Accounts Lead, the Account Manager will already have a strong understanding of how promoters and venues work, be able to identify and articulate how DICE is a uniquely powerful tool to support them, while also being responsible for our partner growth &amp; retention.Working cross-functionally with our operations, product, marketing and music teams, you will provide key support to our venue and promoter partnerships. You will be building high-level relationships with major accounts, and will have objectives focused on service, engagement, and our growth targets.Key Responsibilities:<ul> <li>Use your experience to be the primary point of contact for our major partners</li> <li>Drive successful experiences for our partners with an emphasis on strategic planning, engagement implementation, feature adoption, and analytical decision making</li> <li>Build and maintain valued relationships with partners to drive partner revenue and ensure retention</li> <li>Leverage knowledge of the DICE platform and industry best practices to provide excellent consultative support</li> <li>Work cross-functionally with our Music, Marketing, Event, and Partner services teams to manage tactical and on-site needs for partner events</li> <li>Lead the team in acquiring new business</li> <li>Work closely with the Venue and Accounts Lead on all contract re-negotiation</li> <li>Actively champion the DICE story through thought leadership contributions, including case studies, partner success stories, and other marketing materials</li> </ul>

Account Manager - Los Angeles

Account Manager

We built DICE for fans. We’ve gone from being a tiny six-person company in London to a 90+ person (and growing) company that is now launching around the world.DICE is obsessed with design and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts.We’re looking for a Backend Technical Support Engineer to join our team in London. Your primary focus will be providing tech support to fans &amp; internal teams in Europe, North America and Australia. Our users are round the clock so we are too. Taking advantage of the time difference; the Backend Technical Support Engineer will be helping Londoners buy Field Day tickets on their lunch break one minute, then getting fans into a club on Hollywood Boulevard the next. We want a self starter who loves to fix things, has a natural curiosity, the maturity to work collaboratively with remote teams, and a passion for helping music fans all over the world.Key Responsibilities:<ul> <li>Taking ownership of customer issues reported and seeing problems through to resolution</li> <li>Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues</li> <li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams</li> </ul><ul><li>Reporting on issues reported, resolved and unresolved, tracking technical issue metrics over time</li></ul>

Backend Technical Support Engineer - London

Backend Technical Support Engineer

We built DICE for fans. We’ve gone from being a tiny six-person company in London to a 90+ person (and growing) company that is now launching around the world.DICE is obsessed with design and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts.As Head of Music for Australia your main responsibility will be to win new business as we launch in your city.You will sign and manage partnerships with venues and promoters, develop relationships with established artists, work with managers, agents and labels on artist campaigns, and ultimately build and manage the Music Team.You will already have an established network of contacts across the live music industry from your years of experience, as well as a deep understanding of the nuances of your local market. You will thrive in one-on-one negotiations as well as presentations to whole companies. You’ll also have lots of ideas to make DICE even better for artists, and we have the passion, resources and talent to make them happen - we think you’ll love it here.

Head of Music - Surry Hills

Head of Music

We built DICE for fans. We’ve gone from being a tiny six-person company in London to a 90+ person (and growing) company that is now launching around the world.DICE is obsessed with design and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts.We’re looking for a Technical Support Engineer to join our new team in Sydney. Your primary focus will be providing tech support to fans &amp; internal teams in Australia, Europe and North America. Our users are round the clock so we are too. Taking advantage of the time difference; the Sydney support engineer will be helping Aussies buy Laneway tickets on their lunch break one minute, then helping Londoners get into a club on Kingsland Road the next. We want a self starter who loves to fix things, has a natural curiosity, the maturity to work collaboratively with remote teams, and a passion for helping music fans all over the world.Key Responsibilities:<ul> <li>Taking ownership of customer issues reported and seeing problems through to resolution</li> <li>Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues</li> <li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams</li> </ul><ul><li>Reporting on issues reported, resolved and unresolved, tracking technical issue metrics over time</li></ul>

Backend Technical Support Engineer - Sydney - Surry Hills

Backend Technical Support Engineer - Sydney

We built DICE for fans. We’ve gone from being a tiny six-person company in London to a 90+ person (and growing) company that is now launching around the world.DICE is obsessed with design and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts.As Head of Music for Spain your main responsibility will be to win new business as we launch in your city.You will sign and manage partnerships with venues and promoters, develop relationships with established artists, work with managers, agents and labels on artist campaigns, and ultimately build and manage the Music Team.You will already have an established network of contacts across the live music industry from your years of experience, as well as a deep understanding of the nuances of your local market. You will thrive in one-on-one negotiations as well as presentations to whole companies. You’ll also have lots of ideas to make DICE even better for artists, and we have the passion, resources and talent to make them happen - we think you’ll love it here.NOTE: This role will be based in our London office.

Head of Music - London

We built DICE for fans. We’ve gone from being a tiny six-person company in London to a 90+ person (and growing) company that is now launching around the world.DICE is obsessed with design and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts.The Event Services team at DICE ensures that the market-leading standards DICE sets in product design are replicated in the dynamic, real-world environment of live events. Working closely with the Operations Manager, Account Managers and Partner Services teams, the Event Services team will liaise with our venues, promoters and brand partners to ensure that DICE users at shows, club nights and festivals have the very best on-the-day experience.NOTE: We're looking for someone to join the team full time on the understanding that there will be different working hours across seven days per week. We’ll work with you for the most mutually convenient fit. Responsibilities<ul> <li>Providing access control solutions for venues, festivals and special events</li> <li>Liaising with promoters and responding to event-related enquiries</li> <li>Representing DICE on-site at events and arranging staffing for events across the country</li> <li>Updating diaries and records with vital information to be shared across multiple teams</li> <li>Constantly identifying opportunities for improvements and making it happen</li> <li>Fulfilment administration and account settlement</li> <li>Working on campaigns to increase the growth of DICE at external events and venues</li> <li>Creating and distributing event comms to DICE fans</li> </ul>

Events Services Agent - Paris

Events Services Agent

We built DICE for fans. We’ve gone from being a tiny six-person company in London to a 90+ person (and growing) company that is now launching around the world.DICE is obsessed with data and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts.We’re looking for an experienced Head of Global Operations to support our rapid global expansion and execute with excellence. Reporting to the Chief Revenue Officer, she or he will be responsible for defining DICE’s expansion strategy and executing this into new markets. They will own the development and implementation of the strategy which will enable us to have a successful launch with a disruptive proposition and solution for fans and partners. We’re looking for someone with our same high standards to ensure fans, promoters and venues have the best possible experience with DICE in our new markets. Key Responsibilities:<ul> <li>Develop a strategic framework for defining a market leading fan and partner proposition at a hyper-local level. </li> <li>Provide the resources and tools to new territory teams to enable them to create a market leading fan and partner proposition.</li> <li>Build an operating model to support profitable expansion into new markets. While also working with the product team to inform the roadmap planning and prioritisation of deliverables for our fan and partner proposition.</li> <li>Deliver cross-function or strategic ops projects</li> <li>Using data, determine the resources and team headcount required to deliver an effective roll-out of DICE’s market offering. </li> <li>Conduct competitor analysis to support the wider expansion strategies.</li> <li>Leverage knowledge of the DICE platform and industry best practices to provide excellent consultative support.</li> <li>Work cross-functionally with Fan Support, Account Management, Partner Services, Event Services and Legal to ensure new market operational efficiency.</li> </ul>

Head of Global Operations - London

Head of Global Operations

UX Architect (3 month contract) - London

UX Architect (3 month contract)

DICE a été construit pour les fans. La micro-entreprise de six personnes née à Londres compte maintenant plus de 90 employés et part à la conquête du monde.DICE est le résultat d’une obsession pour le design et la technologie, en mission pour créer la meilleure plateforme de découverte et d’achat de billets au monde pour des événements live. Les meilleurs artistes travaillent de près avec nous pour s’assurer que leurs billets finissent entre les mains de leurs fans, et pas des revendeurs.Nous travaillons avec les meilleurs producteurs du Royaume-Uni, et un nombre croissant de salles de spectacles nous choisissent comme billetterie partenaire. Une gestion dédiée des comptes constitue l’un des services que nous leur offrons.Le Directeur / La Directrice des Comptes sera chargé.e de la rétention et de l’augmentation du portefeuille de partenaires. Il / elle devra montrer une connaissance approfondie de la production d’événements à Paris et des salles et espaces les accueillants, ainsi que la capacité d’identifier et d’exprimer ce qui fait de DICE un outil unique et puissant pour leur développement.Travaillant en lien avec les équipes opérations, produit, marketing et musique, vous apporterez un soutien clef à nos producteurs et salles partenaires. Vous construirez des relations étroites et de haut-niveau avec les grands comptes, en alignement avec nos objectifs en matière de service, de fidélisation et de croissance.NB : Ce poste sera basé à Paris avec voyages occasionnels à Londres. Principales responsabilités:<ul> <li>Mettre à profit votre expérience comme principal point de contact avec nos principaux partenaires</li> <li>Mettre en oeuvre une stratégie d’engagement, de planification, d’adoption des fonctions de l’appli et de décision analytique, de façon à rendre l’expérience pour le partenaire la plus satisfaisante possible</li> <li>Construire et entretenir des relations étroites avec les partenaires pour les retenir et générer des revenus</li> <li>Exploiter votre connaissance approfondie de DICE et des meilleures pratiques de l’industrie pour pouvoir fournir les meilleurs conseils lorsque consulté.e</li> <li>Travailler de façon transfonctionnelle avec les équipes Musique, Marketing, Evénements, Services Partenaires pour gérer les besoins tactiques et sur le terrain des événements des partenaires</li> <li>Diriger l’équipe dans l’acquisition de nouveaux partenaires</li> <li>Travailler de près avec les chargé.e.s de comptes et responsables de partenariats salles sur chaque contrat et renégociation</li> <li>Représenter et communiquer activement l’histoire de DICE en se basant sur des contributions réfléchies des dirigeants, qui incluent études de cas, success stories de partenaires, et autres contenus marketing</li> <li>Former une équipe aux procédures existantes et nouvelles</li> <li>Gestion occasionnelle les soirs et week-ends d’événements et/ou des représentants in situ</li> </ul>

Directeur / Directrice de Comptes (Senior Account Manager) - Paris

Directeur / Directrice de Comptes (Senior Account Manager)

We built DICE for fans. We’ve gone from being a tiny six-person company in London to a 90+ person (and growing) company that is now launching around the world. DICE is obsessed with data and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts. We’re looking for a UK Managing Director to oversee our existing UK commercial teams (business development and account management). Using your strong financial acumen and history of exceeding revenue targets, you will be responsible for driving the continued revenue and business growth of DICE in the UK. Using your existing strong relationships, you will be building on our current success, landing new major partnerships and rolling out new revenue streams for DICE.You will be a strategic and inspiring leader to our commercial UK management team with demonstrable experience managing senior leaders to ensure high performance and productivity. You are revenue focused, self-disciplined and lead by example by working with extreme diligence and passion. Key Responsibilities Strategy and Sales<ul> <li>Develop and implement the commercial strategies to deliver 100% YOY growth for 2019 via new partnerships, expansions into our new verticals and success at DICE venues</li> <li>Lead all new business commercial meetings and re-negotiations with our major partners.</li> <li>Focus on building on our existing venue and partner network. </li> <li>Review business strategic planning, analysing activities, costs, operations and forecast data to determine teams success. </li> <li>Direct and coordinate all divisional department activities to develop and implement long-term goals to meet business and profitability growth objectives. </li> </ul> Financial Planning and Analysis<ul> <li>Liaising with Finance to establish financial targets and profit contribution considerations.</li> <li>Create budgets and allocate sufficient resources to accomplish objectives, whilst measuring results and making any mid-course corrections.</li> </ul> Team Management and Leadership <ul> <li>Manage commercial team leads to successfully deliver their business strategies</li> <li>Coach and develop team leads skill sets and support in their career progression </li> <li>Ensure high performance of teams across the business by action planning, through establishing and supporting objectives that align with the overarching company goals. </li> </ul><ul> <li>Be the direct link between the team leads and the CRO to oversee the seamless, productive &amp; efficient running of the organisation.</li> <li>Assist the Global Head of Brand Partnerships in building and executing the Brand Partnerships strategy in the UK, and achieving their targets.</li> </ul>

UK Managing Director - London

UK Managing Director

We built DICE for fans. We’ve gone from being a tiny six-person company in London to a 90+ person (and growing) company that is now launching around the world.DICE is obsessed with data and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts.We’re looking for a USA Managing Director to join our LA office oversee our existing North American commercial teams. Using your strong financial acumen and history of exceeding revenue targets, you will be responsible for driving the continued revenue and business growth of DICE in North America. Using your existing strong relationships, you will be building on our current success, landing new major partnerships and rolling out new revenue streams for DICE. You will be a strategic and inspiring leader to our commercial North American management team with demonstrable experience managing senior leaders to ensure high performance and productivity. You are revenue focused, self-disciplined and lead by example by working with extreme diligence and passion. Key Responsibilities Strategy and Sales<ul> <li>Develop and implement the commercial strategies to deliver 100% YOY growth for 2019 via new partnerships, expansions into our new verticals and success at DICE venues</li> <li>Lead all new business commercial meetings and re-negotiations with our major partners.</li> <li>Focus on building on our existing venue and partner network. </li> <li>Review business strategic planning, analysing activities, costs, operations and forecast data to determine teams success. </li> <li>Direct and coordinate all divisional department activities to develop and implement long-term goals to meet business and profitability growth objectives. </li> </ul>Financial Planning and Analysis<ul> <li>Liaising with Finance to establish financial targets and profit contribution considerations.</li> <li>Create budgets and allocate sufficient resources to accomplish objectives, whilst measuring results and making any mid-course corrections.</li> </ul>Team Management and Leadership <ul> <li>Manage commercial team leads to successfully deliver their business strategies</li> <li>Coach and develop team leads skill sets and support in their career progression </li> <li>Ensure high performance of teams across the business by action planning, through establishing and supporting objectives that align with the overarching company goals. </li> </ul><ul> <li>Be the direct link between the team leads and the CRO to oversee the seamless, productive &amp; efficient running of the organisation.</li> <li>Assist the Global Head of Brand Partnerships in building and executing the Brand Partnerships strategy in North America, and achieving their targets.</li> </ul>

USA Managing Director - Los Angeles

USA Managing Director

We built DICE for fans. We’ve gone from being a tiny six-person company in London to a 90+ person (and growing) company that is now launching around the world.DICE is obsessed with design and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts.As part of the UK Music Team, your main responsibilities will be event curation and generating new business. You will be able to manage relationships with both new and established artists, work collaboratively with managers, agents, labels and lead assist DICE venue partners to expand upon their live programming. ● Working in conjunction with the Head of Music to devise and deliver new experiences across a range of verticals● Build and maintain valued relationships with partners to drive partner revenue and ensure retention● Leverage knowledge of the DICE platform and industry best practices to win new partnerships● Work cross-­functionally with our Growth, Accounts, Brand, Product, Event and Partner services teams to manage tactical and on­site needs for partner events

Music Team Executive - London

Music Team Executive

We built DICE for fans. We’ve gone from being a tiny six-person company in London to a 90+ person (and growing) company that is now launching around the world.DICE is obsessed with data and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts.Some call it HR, here at DICE we call it the People Team - we're passionate about finding, growing and developing our amazing people at DICE. As an Internal Recruiter, you'll report to the Senior Talent Partner and play a primary role in recruiting globally across our tech teams, spanning from software engineer and product management to data science &amp; analytics and product design.We’re on the lookout for a highly organised, adaptable, people person to join our recruitment efforts and expansion. You will be the first point of contact for anyone applying to DICE and responsible for ensuring that all DICE candidates feel valued while receiving an incredible candidate experience from start to finish.You take a positive, engaging, and adaptable approach to working to support the smooth running of a business that is constantly growing and changing. We think you'll love it here.Responsibilities<ul> <li>Effectively managing the full lifecycle of interviews for all DICE candidates across teams; ensuring a proactive and positive candidate experience</li> <li>Acting as the main point of contact for candidates, keeping them up to date on their application and in the know about what is expected from them at different stages</li> <li>Acting as the main point of contact for internal teams on recruitment-related matters (e.g drafting job descriptions, confirming candidate details, preparing for hiring meetings, highlighting VISA considerations, etc.)</li> <li>Manage our job adverts for all open positions, including our accounts with tools and platforms and updating our profiles where necessary</li> <li>Ensuring our applicant tracking system is up to date and candidates are updated on next steps</li> <li>Reporting on progress and giving regular updates to the rest of the team</li> <li>Facilitate interview feedback and hiring discussions with interviewers and hiring managers</li> <li>Working with our Creative and Branding team to create engaging content for our pages to improve our employee brand and attract quality candidates</li> </ul>

Internal Recruiter - Tech Team - London

Internal Recruiter - Tech Team

We built DICE for fans. We’ve gone from being a tiny six-person company in London to a 90+ person (and growing) company that is now launching around the world.DICE is obsessed with data and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts.Some call it HR, here at DICE we call it the People Team - we're passionate about finding, growing and developing our amazing people at DICE. As an Internal Recruiter, you'll report to the Senior Talent Partner and play a primary role in recruiting globally across our commercial teams, spanning from brand partnership and account management to our expansion teams in new territories.We’re on the lookout for a highly organised, adaptable, people person to join our recruitment efforts and expansion. You will be the first point of contact for anyone applying to DICE and responsible for ensuring that all DICE candidates feel valued while receiving an incredible candidate experience from start to finish.You take a positive, engaging, and adaptable approach to working to support the smooth running of a business that is constantly growing and changing. We think you'll love it here.Responsibilities<ul> <li>Effectively managing the full lifecycle of interviews for all DICE candidates across teams; ensuring a proactive and positive candidate experience</li> <li>Acting as the main point of contact for candidates, keeping them up to date on their application and in the know about what is expected from them at different stages</li> <li>Acting as the main point of contact for internal teams on recruitment-related matters (e.g drafting job descriptions, confirming candidate details, preparing for hiring meetings, highlighting VISA considerations, etc.)</li> <li>Manage our job adverts for all open positions, including our accounts with tools and platforms and updating our profiles where necessary</li> <li>Ensuring our applicant tracking system is up to date and candidates are updated on next steps</li> <li>Reporting on progress and giving regular updates to the rest of the team</li> <li>Facilitate interview feedback and hiring discussions with interviewers and hiring managers</li> <li>Working with our Creative and Branding team to create engaging content for our pages to improve our employee brand and attract quality candidates</li> </ul>

Backend Technical Support Engineer

Requirements

Benefits